Terms and Conditions Document
Important notice: Please note the additional Terms and Conditions that apply while the Quuensland Health Directives for the COVID-19 pandemic are in place. These additions are to be read in conjunction with Darling Downs Revue’s standard Terms and Conditions.
Do not attend a performance if you are unwell
While generally a refund or exchange of a ticket is not applicable as a result of a change in your personal circumstances, we are mindful that you should not be attending a live performance if you are unwell. As an interim COVID-19 measure if you are unwell, please contact our ticketing team prior to the performance to discuss your options with us. Your options include ticket exchanges or a refund.
For contact tracing purposes we are using the Check In Qld app and encourage all patrons to download the app and fill in their details and those of their guests prior to visiting the theatre. The wellbeing of all visitors, artists and staff is our priority.
All you need to do is:
- download the app via this link www.covid19.qld.gov.au/check-in-qld
- enter your details once
- open the app when you next visit us
- select ‘Check in Now’ and hover your smartphone over our QR code
Using this digital check-in means your details are stored securely by the Queensland Government for fast COVID-19 contact tracing if needed.
Health and hygiene
We are making your safety our priority through social distancing, increased hygiene and cleaning, contact tracing and monitoring our staff and patrons health. There is hand sanitiser in multiple areas available for you to use.
Following current State Government guidelines, the venue is able to have 100% capacity in the theatre due to allocated seating. While in the foyer areas, please ensure you are practising physical distancing with our staff and other patrons by keeping a distance of 1.5 metres while moving through venue spaces. We ask that your entire group arrives and leaves together to avoid contact with other patrons and that you use the designated queuing spots on the floor when lining up. Please listen to any direction given by our volunteers. You will be allowed to take your purchased food and drink items into the theatre to limit how many patrons are in the foyer areas during intermission.
General Terms and Conditions for Tickets and Attendance at Events
Application of General Terms and Conditions
The sale of tickets for an Event and attendance at an Event are subject to these General Terms and Conditions as well as any specific terms and conditions notified at the time of ticket sale.
“Event” means Darling Downs Revue.
“You” means the person acquiring a ticket or seeking to attend an event, and “we” or "us" means Darling Downs Revue.
By acquiring a ticket for an Event and/or seeking to attend an event, you agree to these General Terms and Conditions.
By purchasing a ticket on behalf of someone else, you undertake to inform them of these General Terms and Conditions.
These General Terms and Conditions also apply to tickets issued by an authorised ticket seller (if any). To the extent of any inconsistency, these General Terms and Conditions, and any other conditions of sale relating to the specific Event notified at the time of purchase, will prevail.
You agree not to resell any tickets for profit.
Other Terms and Conditions of Sale
We may impose other terms and conditions of sale in relation to specific Events, in which case you will be notified of these at the time of purchase, including on our website or Facebook page with the information relating to the specific Event.
We may impose a maximum ticket limit to specific Events. Unless otherwise specified, the maximum number specified applies to the Event or season overall, not to each performance. Tickets purchased over a ticket limit may be cancelled without notice.
Usually, you may choose your preferred seating, but we reserve the right to allocate you seating for your group. We may also require you to collect tickets from the ticket office due to operational reasons, for example, to ensure the tickets are issued correctly.
We reserve the right to change any element of its sales structure, including but not limited to reserves and pricing, at any time and without notice. Pricing for any event or product sold through us, including but not limited to a single ticket is subject to demand-based pricing. This may see a change in price at any time during a sales period for any given event or product. These changes may occur without notice.
You are entitled to a refund if we cancel an Event or reschedule it to a time you cannot or do not wish to attend. You are also entitled to a refund if we issue a ticket to you by mistake, and we are unable to provide you with the Event in question.
If you believe an Event you have attended was not provided substantially as advertised, we will give reasonable consideration to your request for a refund. However, we reserve the right not to provide a refund:
(a) merely because you did not enjoy the Event, performance or venue, you arrived late or did not attend;
(b) if you were refused entry or removed due to your breach of these General Terms and Conditions or for the reasons described in paragraph 7; or
(c) if, despite our reasonable diligence, the cause was outside our control.
If you believe you are entitled to a refund, you should apply within five business days after the Event’s scheduled commencement. If you do not seek a refund within a reasonable timeframe, we may not provide you with the requested refund, unless required by law. If you purchased your ticket from another authorised ticket seller, you should apply to them for your refund.
Any refund payable will be made to the original purchaser, and when practicable to the original form of payment used to purchase the ticket.
We will not be responsible for any expenses incurred or to be incurred by you, for example, travel, car parking, or other goods or services, even if the Event is cancelled.
While we endeavour to keep ticket-holders informed, details may sometimes change with little or no notice. For example, the venue may change.
We make every effort to ensure pricing is correct, but we reserve any rights we may have to correct genuine errors.
Refusal of Admission
We may refuse entry to an Event or have you removed from the venue on valid grounds, including if:
(a) you fail to comply with these General Terms and Conditions or the venue’s Conditions of Entry;
(b) we have not received payment for your ticket, or you are unable to produce a ticket;
(c) you are intoxicated, or you behave in a threatening, disruptive or offensive manner;
(d) you interfere unreasonably with another visitor’s enjoyment of the Event or venue or with our staff carrying out their functions; or
(e) as specified elsewhere in these General Terms and Conditions.
We may need to refuse admission for safety or security reasons, in which case we will refund your ticket if it was purchased in accordance with these General Terms and Conditions.
Unless otherwise specified, we do not provide supervision of children. All children requiring supervision must be accompanied by a supervising adult at all times and maybe refused admission or attendance if not accompanied by a supervising adult.
Latecomers may be admitted to a performance during a suitable break.
Photographs, Recordings and Privacy
No Photographs or Recordings are to be taken during any of our performances.
We will not be responsible or liable for any loss, damage or injury to the extent arising from your negligent acts or omissions, any pre-existing medical condition, your breach of these terms and conditions, or your reliance on reviews and opinions about Events and performers.
You should make your own further inquiries before deciding whether an Event is suitable.
You are responsible for your personal possessions such as bags, mobile phones and other items you carry with you.